As a cafe owner, keeping your coffee machine operating at its best while having no downtime is crucial to your success.
Routine coffee machine servicing ensures you make fantastic coffee all the time. It also means you are doing everything to ensure your equipment doesn’t break down during service.
The best way is to start with the best equipment. For that reason, we only recommend La Marzocco espresso machines to our wholesale customers. They don’t just make delicious and consistent coffee, but their build quality and value for money are the best in the business.
We also advise you to buy new coffee machines. Second hand machinery can often be cheaper, but you need to factor in the extra cost of a full service. There are often unexpected issues lurking that you won’t know about until something goes wrong. Recently we bought a secondhand espresso machine for Cobb’s Coffee (a La Marzocco PB), gave it a full service and it was going great. Then, six months after we opened, a crack developed in the boiler and it needed a full replacement at a cost of over $3,000.
But, what about (insert hot new coffee machine here)? No doubt they make great coffee, but what about their upkeep? How often does a technician visit? How long will they last?
Are the people raving about these machines selling them? Who is paying for the servicing? Take the advice of the barista using them with a grain of salt. Try to talk to whoever bought the machines and pays to service them.
We work with the best in the business, the mighty Brewtech. Based around the corner from us in Kensington, Brewtech are the licensed technicians for La Marzocco and have kept our machines humming since we started. They’ve recently become the licensed importers for Mahlkönig and now look after our favourite coffee grinders.
We run a preventative maintenance program with Brewtech. Their skilled technicians visit your cafe every 3-6 months, depending on how your coffee volume. This is when they change your water filters, shower screens, seals and rebuild steam wands. A regular, general service like this avoids most problems. But if trouble strikes, they are also available for emergency call-outs.
For repairs outside the La Marzocco/Mahlkönig universe, then we recommend Coffee For Marco. Marco is an experienced technician who carries a wide range of spare parts for various machines and coffee grinders.
If you need help with your domestic machine, an automatic coffee machine or your office coffee machines, then talk to Service Sphere. Their service centre in North Melbourne carries a large range of spare parts for most major brands (Rancillio, La Cimbali and Faema, to name a few).
Like coffee machines, grinders need a routine service. Start by cleaning it often, using a grinder cleaner like Caffetto Grinder cleaner. Coffee beans get everywhere, so learn how to pull it apart and clean around the burrs. Grinder burrs need regular replacement. How often depends on the type of grinder and how busy you are.